Welcome to Wrangler Store! We’re dedicated to bringing you authentic Western and urban streetwear styles with reliable global delivery. Below, you’ll find answers to common questions about our products, shipping, returns, and more. If you need further assistance, feel free to contact us at [email protected].
Product Questions
What types of products do you offer?
We specialize in authentic Western-inspired apparel, including Belts & Accessories, Denim, Graphic Tees, Outerwear, Pants, and Shirts. Our products blend rugged durability with timeless style, perfect for work, casual outings, or a night out.
Are your products made with high-quality materials?
Absolutely! We pride ourselves on quality craftsmanship, using durable fabrics and attention to detail in every item, from premium denim to stylish outerwear.
Do you have size guides for your clothing?
Yes, we provide detailed size guides for each product category to help you find the perfect fit. Check the product pages for more information.
Shipping & Delivery
Where do you ship from, and what are the delivery options?
We ship from our facility in Washington, DC, USA. We offer two shipping options: Standard Shipping ($12.95 via DHL or FedEx, 10-15 business days after dispatch) and Free Shipping (via EMS for orders over $50, 15-25 business days after dispatch).
How long does order processing take?
Orders are processed within 1-2 business days. After that, you’ll receive tracking information to monitor your package’s journey.
Do you ship internationally?
Yes, we deliver globally! However, we currently do not serve some Asian countries and remote areas due to logistical constraints. Check our website for specific exclusions.
What if my delivery is delayed?
Delivery times may vary during peak seasons or due to customs processing. If your order is significantly delayed, contact us at [email protected] for assistance.
Returns & Refunds
What is your return policy?
We offer a 15-day return policy from the date you receive your items. If you’re not satisfied, you can return products in original condition for a refund or exchange.
How do I initiate a return?
To start a return, email us at [email protected] with your order details. We’ll guide you through the process and provide a return address.
Are there any items that cannot be returned?
For hygiene reasons, we cannot accept returns on underwear or accessories unless they are defective. Please refer to our full return policy on the website for details.
Payment & Account
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions.
Is my payment information secure?
Yes, we use encrypted payment gateways to protect your data. Your financial information is never stored on our servers.
Can I create an account to track my orders?
Currently, we don’t offer account creation, but you can track your order using the tracking number provided after shipment. For order inquiries, email us directly.
General Inquiries
How can I contact customer service?
Reach out to us at [email protected] for any questions. We aim to respond within 24 hours.
Do you offer discounts or promotions?
Yes, we occasionally run promotions and offer free shipping on orders over $50. Follow us on social media or check our website for updates!
What is your company address?
Our address is 2829 31st Street Northwest, Washington, US 20008. We’re based in the heart of DC, serving customers worldwide.
Thank you for choosing Wrangler Store! We’re here to ensure you enjoy authentic American style with ease. Shop now and experience rugged fashion delivered to your doorstep.