At Wrangler Store, we stand behind our Western wear with the same commitment to quality that goes into crafting every pair of denim jeans and leather belt. We want you to be completely satisfied with your authentic Western apparel purchase.
Our Return & Exchange Promise
Just as our denim is built to withstand the test of time, our returns policy is designed to be straightforward and reliable. We accept returns and exchanges within 15 days of your receipt of items.
Condition Requirements
To be eligible for return or exchange, items must be:
- In original condition with tags attached
- Unworn and unwashed
- In original packaging
- Accompanied by original receipt or order confirmation
Non-Returnable Items
To maintain the authentic quality our customers expect, the following items cannot be returned:
- Graphic Tees (due to hygiene reasons and custom printing)
- Items marked as “Final Sale” or “Clearance”
- Products without original tags or packaging
- Items that show signs of wear or alteration
Return & Exchange Process
Step 1: Initiate Your Return
Contact our customer service team within 15 days of receiving your order using the template below:
Return/Exchange Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Email to: [email protected]
Body:
Dear Wrangler Store Team,
I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number]
Date Received: [Date You Received Items]
Item(s) to Return: [Product Name(s) and Size(s)]
Reason for Return/Exchange: [Please specify reason]
Preferred Action: [Refund/Exchange for Size/Exchange for Product]
If Exchange: [Desired Size or Product]
Thank you,
[Your Full Name]
Step 2: Wait for Authorization
Our team will respond within 2 business days with a Return Authorization Number and shipping instructions.
Step 3: Ship Your Return
Package your items securely and ship to:
2829 31st Street Northwest
Washington, US 20008
[Include your Return Authorization Number clearly on the package]
Step 4: Processing
Once we receive your return, we’ll process it within 3-5 business days.
Refund Information
Refund Timeline
- Credit Card/PayPal Refunds: 5-10 business days after we process your return
- Original Shipping Costs: Non-refundable (unless due to our error)
- Return Shipping: Customer’s responsibility
Refund Method
Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal). The refund will appear on your statement under “Wrangler Store.”
Exchange Information
Exchanges are subject to product availability. If your desired exchange item is out of stock, we’ll contact you to discuss alternatives or issue a refund.
International Returns
For our global customers (excluding some Asian countries and remote areas):
- International return shipping costs are the customer’s responsibility
- Customs duties and taxes are non-refundable
- Please mark the package as “Returned Goods” to avoid additional customs charges
Damaged or Incorrect Items
If you receive a damaged or incorrect item, contact us immediately at [email protected]. We’ll arrange for a prepaid return label and expedite your replacement at no additional cost.
Questions?
Our customer service team is here to help you with any questions about returns or exchanges. Contact us at [email protected] and we’ll respond within 2 business days.
Thank you for choosing Wrangler Store – where authentic Western style meets reliable customer service.