Our Commitment to You
At Wrangler Store, we stand behind our authentic Western wear with the same dedication to quality that goes into crafting every pair of denim jeans and leather belt. We want you to be completely satisfied with your purchase and experience the reliable service that matches the durability of our products.
Shipping Information
Order Processing
All orders are processed within 1-2 business days after receiving your order confirmation. You will receive a shipping confirmation email with tracking information once your order ships.
Shipping Methods & Timeframes
| Shipping Method | Delivery Time | Cost | Carrier |
|---|---|---|---|
| Standard Shipping | 10-15 business days after shipping | $12.95 | DHL or FedEx |
| Free Shipping | 15-25 business days after shipping | FREE on orders over $50 | EMS |
Note: We ship worldwide, excluding some Asian countries and remote areas. International customers are responsible for any customs duties, taxes, or import fees that may apply to their order.
Returns & Exchanges Policy
Our Promise: We accept returns and exchanges within 15 days of your receipt of items, provided they meet our condition requirements.
Condition Requirements
To be eligible for return or exchange, items must be:
- In original condition with tags attached
- Unworn and unwashed
- In original packaging
- Accompanied by original receipt or order confirmation
Non-Returnable Items
To maintain the authentic quality our customers expect, the following items cannot be returned:
- Graphic Tees (due to hygiene reasons and custom printing)
- Items marked as “Final Sale” or “Clearance”
- Products without original tags or packaging
- Items that show signs of wear or alteration
Return & Exchange Process
-
Initiate Your Return
Contact our customer service team within 15 days of receiving your order at [email protected] with the following information:- Order Number
- Date Received
- Item(s) to Return
- Reason for Return/Exchange
- Preferred Action (Refund/Exchange)
- Wait for Authorization
Our team will respond within 2 business days with a Return Authorization Number and shipping instructions. - Ship Your Return
Package your items securely and ship to:
Wrangler Store Returns
2829 31st Street Northwest
Washington, US 20008
Include your Return Authorization Number clearly on the package. - Processing
Once we receive your return, we’ll process it within 3-5 business days.
Refund Information
Refund Timeline:
- Credit Card/PayPal Refunds: 5-10 business days after we process your return
- Original Shipping Costs: Non-refundable (unless due to our error)
- Return Shipping: Customer’s responsibility
Refund Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal). The refund will appear on your statement under “Wrangler Store.”
Exchange Information
Exchanges are subject to product availability. If your desired exchange item is out of stock, we’ll contact you to discuss alternatives or issue a refund.
International Returns
For our global customers (excluding some Asian countries and remote areas):
- International return shipping costs are the customer’s responsibility
- Customs duties and taxes are non-refundable
- Please mark the package as “Returned Goods” to avoid additional customs charges
Damaged or Incorrect Items
If you receive a damaged or incorrect item, contact us immediately at [email protected]. We’ll arrange for a prepaid return label and expedite your replacement at no additional cost.
Questions?
Our customer service team is here to help you with any questions about shipping, returns, or exchanges.
Contact us at [email protected] and we’ll respond within 2 business days.
Thank you for choosing Wrangler Store – where authentic Western style meets reliable customer service.